Year End

At Miracle we want our customers to enjoy a hassle-free year end.  We work closely with our partners and customers to ensure that each organisation is prepared for the year end and all the correct information is submitted to HMRC.

Every year end Miracle release upgrade software which includes legislative changes mandated by HMRC, new features, new functionality, enhancements, changes and fixes.  This software is made available early on in the year end process to ensure all our customers are fully prepared.  In addition to the software we also provide detailed release notes and run year end training courses.

Year end upgrade software for Microsoft Dynamics solutions is available free of charge to all our customers who are currently on a Miracle annual maintenance contract.  The software becomes available to the customer either via their partner or from Miracle directly.  There are several options available for our customers when it comes to implementing the year end upgrade:

• The software can be implemented by the customer themselves with the help of the release notes.
• If our customers do not have IT expertise available in-house, their partner can perform the upgrade on their behalf.  Commercial terms will need to be negotiated with the partner directly.
• Miracle can perform the upgrade remotely on the customer's behalf.  This is a chargeable service and the cost will vary from customer to customer.
• If a customer has bespoke objects, then these will need to be merged into the database.  Again this can be performed by the partner or Miracle.

We do encourage our customers to perform the upgrade on a test database.  The customer will then carry out testing before installing the live upgrade.

Often the changes in the upgrade are fairly significant and can be complex, this can either be because of new functionality or legislative changes instigated by HMRC.  We therefore run year end training courses which are designed to keep customers up to date with any new changes and how these will be managed within the system.  For further information on our year end training courses - click here.

For further information please contact us on 0845 634 5015 or email Sales@Miracle-Dynamics.com.